A Comparative Analysis of Data Quality in Online Zoom Versus Phone Interviews: An Example of Youth With and Without Disabilities

Qualitative researchers are increasingly using online data collection methods, especially during the COVID-19 pandemic. I compared quality (i.e., interview duration, average number of themes and sub-themes, inaudible words) 34 interviews (29 conducted by Zoom (16 with camera on, 13 off) 5 phone) drawn from a study focusing on youth’s coping experiences Findings showed that phone had longer duration to Zoom. However, similar word count (with on). off were shorter in than on. The was across different formats but there fewer sub-themes for off. findings suggest could affect quality. This research also emphasizes importance giving participants choice format their allow optimal sharing while enhancing equity, diversity inclusion participants.